Frequently Asked Questions (FAQ) about the Danube Tower

The Danube Tower is open daily. Opening hours may vary seasonally and are updated regularly. You can always find the current times on our website under Opening Hours.
In general, the tower is open from late morning until the evening.

The outdoor viewing terrace is accessible during the regular opening hours of the Danube Tower.
Please note that it may be temporarily closed in case of strong winds, extreme weather conditions, or for safety reasons.

The last elevator ascent takes place 45 minutes before closing, and the last descent 15 minutes before closing.

The Danube Tower slide is weather-dependent and therefore not open continuously.
Current opening hours are announced daily on-site and online.
In case of rain, strong winds, or technical limitations, the slide may be closed at short notice.

A typical visit lasts:

• Viewing platform: approx. 45–60 minutes
• Including the slide: an additional approx. 15 minutes
• With a visit to the restaurant or café: around 1.5 to 3 hours in total

The actual duration may vary depending on visitor volume, weather conditions, and your chosen activities.

Yes. The Danube Tower is open all year round and can be visited in any weather.

However, certain outdoor areas may be closed temporarily due to weather conditions:

• Outdoor viewing terrace (strong winds)
• Slide (rain, thunderstorms, strong winds, slippery surfaces)

All indoor areas, including the restaurant and café, remain fully accessible at all times.

On days with excellent visibility, you can see:

• To the north: into the Marchfeld and the Weinviertel
• To the west: all the way to the foothills of the Vienna Alps
• To the south: across large parts of the city
• Up to 80 km in the best conditions

Actual visibility varies depending on weather and air quality.

Ja. Neben der offenen Aussichtsterrasse gibt es eine verglaste Innenterrasse, die ganzjährig geöffnet ist — ideal bei Regen, Wind oder schlechtem Wetter.

• Total height of the Danube Tower: 252 meters
• Outdoor viewing terrace: 150 meters
• Indoor viewing deck: 155 meters
• Danube Slide: 165 meters
• Turm Restaurant: 170 meters
• Turm Café: 160 meters

This makes the Danube Tower the tallest landmark and structure in Austria.

Yes. The Danube Tower may adjust opening hours or temporarily close individual areas due to:

• technical reasons
• operational requirements
• safety-related issues
• or weather conditions

This may affect:

• the lift
• the outdoor viewing terrace
• the slide
• the restaurant and café

All changes are communicated as quickly as possible on-site and online.

A refund is only issued if the booked main service cannot be provided at all, for example:

• your time-slot admission ticket cannot be used
• a booked experience does not take place

If individual areas such as the outdoor viewing terrace or the slide must be closed temporarily for safety reasons, there is no right to a refund, as the Donauturm and its indoor areas remain accessible.

The Danube Tower is located in the Donaupark in Vienna’s 22nd district and is easily accessible both by public transport and by car.
From the park entrance, a clearly signposted walking path leads directly to the tower in just a few minutes.

You can easily reach the Danube Tower via:

• U1 – Station “Alte Donau” (approx. 15–20 minutes’ walk through Donaupark)
• U6 – Station “Neue Donau” (approx. 15 minutes’ walk)
• Bus 20A – Station “Donauturm” (direct connection, seasonal or depending on operating hours)

Depending on your route, you can enjoy a short walk through the park or get off directly at the tower.

Enter “Donauturmplatz 1, 1220 Vienna” into your navigation system.
The tower is well connected via Wagramer Straße and Reichsbrücke and is clearly signposted.
Parking is available directly at the tower.

Many hop-on hop-off providers stop near the Danube Tower.
Stops are located directly at Donauturmplatz or just a few minutes’ walk away in the park.
Please check the respective provider’s schedule for exact times.

Yes, there is a paid parking area directly at the tower.
Fees depend on the length of stay; current prices can be found on the website or at the parking information on site.
Disabled parking spaces are also available.

To register in the online shop, you must provide the following information completely and truthfully:

• First and last name
• Deliverable address (no P.O. box)
• Valid email address

Optional – depending on your needs:

• Company name
• Information on authorization to represent the company
• Date of birth
• Telephone number

This information is required to issue tickets, create correct invoices, and contact you if questions arise regarding your order.

Yes.
If your data changes after registration (e.g., address, phone number, email), you are required to update it immediately.

This ensures that:

• Tickets and invoices are delivered correctly
• Important information reaches you
• Your admission process runs smoothly

Yes.
The Donauturm is entitled to verify the identity of visitors and may request an official photo ID, especially in the case of:

• discounted tickets
• annual passes (personalized)
• special rates
• unclear ticket allocations

This is necessary for safety, fraud prevention, and correct application of ticket terms.

Here you can find our current ticket prices. Please note that tickets are cheaper online than on site.

Experience the Donauturm without the wait!
With the Fast Lane Ticket, you enjoy priority access and dive straight into your adventure: The express lift takes you up at 6.2 m/s to the open-air observation deck at 150 meters, offering a breathtaking 360-degree panoramic view over Vienna.

Single tickets are available for all age groups – from toddlers to seniors. Ideal for individual visits with access to the open-air observation deck, digital Donauturm Guide and Fastlane entry and Visibility Guarantee to the express lift.

Various discounts can only be granted upon presentation of a valid identity card:

Children: photo ID
Students: student ID
Persons with disabilities: Disabled person's pass
Seniors: senior citizen pass

Find out about various discounts through memberships with our numerous cooperation partners.

Yes.
If you would like to combine your visit to the Donauturm with other attractions (such as the Giant Ferris Wheel, Schönbrunn Zoo, or the Donaupark Railway), a combination ticket is the perfect choice.

Please note:
These tickets cannot be purchased online — they are available exclusively on-site at the Donauturm.

Also important:
The terms and conditions (T&Cs) of the respective partner attraction apply to their services.

Prices for slide rides and Funpackages (multiple rides) are displayed both online and on-site.
Slide rides are not included in the admission ticket and must be purchased separately.

Slide tickets are cheaper online than on-site.

No.
You may stay on the viewing levels as long as you like during opening hours.
Only your entry time is bound to the booked time slot.

Children under 3 receive a free ticket exclusively at the on-site ticket counter and only in combination with an adult or senior ticket.
Free infant tickets cannot be issued online.

Yes, online tickets are cheaper.

You also benefit from fast-lane entry, meaning quicker access and guaranteed time slots.

Some promotions or discounts may be available online only.

.

Yes.
All prices listed on the website and in the online shop are shown in euros and include the legally applicable VAT.

Yes.
The Donauturm reserves the right to adjust prices at any time, for example due to seasonal changes, new offers, or legal requirements.

For tickets already purchased, the price valid at the time of purchase applies.

Yes.
The T&Cs apply uniformly to all products — whether purchased online or on-site.
The only exception: the right of withdrawal does not apply to vouchers purchased on-site.

Yes.
As long as there are available time slots, you can purchase tickets online up until your desired visit time.
During peak visitor times, time slots may sell out, so we recommend booking early.

No.
All tickets are provided digitally and can be shown conveniently on your smartphone.
Printing is not possible.

Please check the following:

• Spam/Junk folder
• Whether your email address was entered correctly
• Whether the payment was completed successfully
• If you created a customer account: Are the tickets available there?

If the email was not delivered, please contact our Welcome Desk.

Emails are considered delivered once they have been sent to the most recently provided email address.

If you have a valid voucher, simply present it at the ticket desk.

Important:
Some third-party vouchers must be redeemed directly with the respective provider.
Please check the instructions printed on your voucher.

Yes.
Digital tickets can be presented directly on your smartphone.
Please ensure:

• your screen is not damaged
• brightness is turned up
• your battery is sufficiently charged

The QR code must be clearly readable.

Each ticket contains a unique QR code that is scanned upon entry.
This validates the ticket and grants access.

The QR code must not be:

• copied
• shared
• used multiple times

Misuse will result in the ticket being blocked.

Yes.
With a valid online ticket, you may proceed straight to the access gate and scan your QR code — no need to stop at the ticket desk.
Please arrive within your selected time slot.

In the confirmation email, you will receive:

• Tickets (QR code) via download link
• Invoice via download link

In your customer account (if used):

• Tickets
• Invoices
• Order overview

If you did not create a customer account, retrieval is only possible via the confirmation email.

Yes.
Tickets, vouchers, and invoices are sent digitally or provided as downloads.
Physical printouts on site are not available.

Please check:

• your confirmation email
• your spam folder
• your customer account (if applicable)

A reissue cannot be guaranteed, as the Donauturm is not responsible for storing customer documents.

In case of loss or forwarding, you are solely responsible for:

• misuse
• unauthorized access
• blocked or invalidated tickets

Your tickets are provided digitally as soon as the payment is completed.
You will receive:

• a confirmation email with a download link
• the tickets as QR codes
• your invoice

If you created a customer account, you can access your tickets and invoices there at any time.

Yes.
Donauturm admission tickets can be stored directly in Apple Wallet and Google Wallet.

If your email address was entered incorrectly, the confirmation cannot be delivered.

In this case:

• emails still count as “delivered” (to the address you provided)
• you must contact customer support
• a reissue of the tickets is not guaranteed

Please double-check your data before completing the purchase.

If a refund is issued before you use the service:

• the ticket or voucher becomes immediately invalid
• Donauturm may deny access
• additional costs may arise if the refund was unauthorized

Manipulation or misuse leads to the ticket being blocked.

Donauturm cannot grant access without a valid QR code.

Please make sure to:

• keep your device charged
• have a backup available (e.g., Wallet, second device)

The customer is solely responsible for the functionality of their device.

You are solely responsible for the safe storage of your tickets and voucher data.

Any sharing — intentional or accidental — may result in:

• misuse
• unauthorized entry
• the ticket being blocked

In such cases, no replacement will be provided.

Yes.
Donauturm is entitled to immediately block tickets that are:

• copied
• falsified
• used multiple times
• manipulated
• unlawfully obtained

There is no entitlement to a replacement.

Your ticket or voucher is valid only after full payment has been received.
After payment you will receive digital access to:

• tickets
• vouchers
• additional services
• event tickets

No payment = no validity.

Emails are considered delivered as soon as they are sent to the most recently provided email address, regardless of whether:

• your mailbox is full
• the email lands in spam
• you made a typo
• the mailbox is temporarily unavailable

Please ensure that your email address works and has sufficient storage space.

No.
You can purchase tickets without creating an account.

Advantages of having an account:

• re-download tickets anytime
• access invoices
• view past orders

Cancellation is generally not possible, as most tickets are bound to a specific date or time slot.
Exceptions only apply if the product-specific terms explicitly provide different rules.

In most cases no.
For date- or time-slot-based services, there is no entitlement to a refund.
This also applies in cases of:

• delays
• illness
• schedule changes
• bad weather

Refunds are only issued if the Donauturm is unable to provide the booked service in full.

Under § 18 (1) item 10 FAGG, there is no right of withdrawal for:

• leisure services
• which are provided on a specific date or within a defined time frame

Therefore, the following tickets cannot be cancelled or withdrawn:

• admission tickets
• time-slot tickets
• slide tickets
• annual passes
• event tickets (e.g., New Year’s Eve, Valentine’s Day)
• guided tours
• additional services (e.g., cakes, romance packages)
• combination tickets

Yes.
Value vouchers include a 14-day statutory right of withdrawal under §§ 11 ff. FAGG.
The withdrawal period begins on the day the voucher is provided digitally.

Important:
The voucher must not have been redeemed within the withdrawal period.

There is no right of withdrawal for all services tied to a date or time slot, including:

• admission and slide tickets
• annual passes
• event tickets (New Year’s Eve, Valentine’s Day, special events)
• guided tours
• additional services such as cakes or romance packages
• combination tickets (for the Donauturm and partner services)

Exception:
Value vouchers — these can be withdrawn within 14 days.

Rebooking is generally not possible, as time slots are binding and your booking reserves a specific capacity.
Exceptions only apply if a product explicitly states different cancellation or rebooking conditions in its product-specific information.

Turm Restaurant:
You can make your reservation online or via email.
Important: A reservation only becomes valid once your credit card has been authorized and you have received a written confirmation by email.

Turm Café:
Reservations are only possible for Brunch – also online or via email.
Here as well, the reservation becomes binding only after written confirmation and successful credit card authorization.

During regular café operating hours, all tables are assigned on a first-come, first-served basis.
Reservations are not possible during these times.

Your reservation becomes binding only when:

• your contact information is correct and complete,
• your credit or debit card is successfully authorized, and
• you receive a written confirmation email.

Without valid contact details, the reservation cannot be accepted.

The cover charge is a per-person service package that includes:

• a fully set table
• unlimited still & sparkling water
• bread from Bäckerei Öfferl
• extra-virgin olive oil
• regional spreads

Can I opt out of the cover charge?
No.
The cover charge is a fixed part of our restaurant concept.
It ensures a consistent level of quality and service for all guests and cannot be removed.

No.
However, table reservations require the consumption of at least one main course per person.

A children’s menu or children's dishes may be available depending on the season and menu cycle.
Please check the current menu or ask our service team.

You can pay by cash, debit card, all major credit cards.

Turm Restaurant:
A reservation is strongly recommended, as the restaurant is very popular and seating is limited.

Turm Café:
Reservations are only possible for Brunch.
During regular café hours (afternoons), seating is allocated directly on site—reservations are not possible.

Your credit card is authorized for €1, but no charge is made.
The card is required to ensure:

• reservation security
• prevention of late cancellations or no-shows
• planning reliability for freshly prepared food

Charges apply only in case of late cancellation according to the cancellation policy.

If your contact details are incomplete or incorrect, the reservation:

• cannot be accepted, or
• will be automatically cancelled

as we are unable to reach you.
In this case, the reserved tables are released again.

Yes, but only depending on availability.
The restaurant is often fully booked; therefore, we recommend reserving in advance.
For menus or special occasions, reservations are essential.

Turm Restaurant

• Open Wednesday to Sunday
• Actual opening & reservation hours vary seasonally and are updated online
• Reservations are available for specific time slots

Turm Café (Regular Café Service)

• Monday–Friday: 10:30 AM – 9:30 PM
• Saturday, Sunday & Public Holidays: 2:00 PM – 9:30 PM
• During café service hours, all tables are assigned on site – no reservations possible.

Brunch at the Turm Café

• Saturday, Sunday & selected public holidays: 10:30 AM – 1:30 PM
• Reservations required

Table duration depends on your reserved time slot.
In most cases, the maximum stay is 2 hours, depending on the day and time.
The exact duration appears during the reservation.

Yes.
With your reservation confirmation, you receive a personal discount code granting 50% off the following ticket types:

• Adults
• Children
• Infants

Other ticket categories (e.g., seniors) do not receive an additional discount.
Seniors simply purchase an adult ticket, to which the discount can also be applied.

No.
Discounts must be applied at the time of purchase.
Retroactive discounts are not possible.

The express lift has two entrances and exits: the viewing terrace and the central floor. From the central floor, there are 25 steps to the restaurant or café.

Yes.
All visitors require an admission ticket.
With your reservation confirmation, you will receive a personal 50% discount code for:

• Adults
• Children
• Toddlers

For all other categories – e.g., seniors – no additional discount is available.
Senior guests simply purchase an adult ticket, to which the discount code can also be applied.

Yes.
You may choose freely on site between:

• à la carte

• set menu options (if available)

This does not apply to large groups or events.

The full moon night is no longer offered.

You can amend or cancel your reservation free of charge up to 48 hours before your reserved time. You can do so via:

• the cancellation link in your confirmation email
• email to our reservations team
• in exceptional cases by phone – however, the cancellation only becomes valid once it has been confirmed in writing

Important:
Your change or cancellation only becomes effective once it has been confirmed in writing and your credit card has been successfully authorized.

A free cancellation is possible up to 48 hours before your reserved time.

For groups of 10 or more people, the Event Terms & Conditions apply, which include stricter deadlines and higher cancellation fees.

If you:

• do not cancel in time, or
• do not show up at all, or
• arrive with fewer guests than announced

the Donauturm is entitled to charge a flat compensation fee per unused seat.

This also applies if you show up but then do not use the reserved table.

For cancellations after the 48-hour deadline or in case of a no-show, the following fees apply per reserved but unused seat:

• € 50 per adult
• € 25 per child (6–14 years)
• € 11 per infant (3–5 years)
• No fee for children under 3 years

These fees compensate for the reserved table and the preparation of food.

Yes.
For reservations of 10 or more people, the Event Terms & Conditions automatically apply. These include:

• longer advance notice periods
• higher deposit requirements
• stricter cancellation rules
• 100% charges for short-notice cancellations (from 14 days before the event)

Group bookings are considered formal events under these conditions.

No.
According to Section 18 (1) item 10 FAGG, there is no right of withdrawal for:

• services provided on a specific date, or
• services performed within a fixed time slot

Therefore, the FAGG does not apply to restaurant or brunch reservations.

Yes.
The Turm Restaurant offers both vegetarian and vegan dishes. The selection may vary seasonally, and all options are clearly labeled on the menu.

Yes.
Please inform the reservation team when making your booking, so we can accommodate your dietary needs as best as possible.

Both the Turm Restaurant and Turm Café complete one full rotation every 20 minutes, giving you a continuous 360° panoramic view of Vienna during your visit.

After completing your online booking, you will receive a confirmation email with all details.
Your table will be specially decorated, and the package will be prepared for you on the booked date.

Free cancellation: up to 1 business day before the service date

After that: 100% cancellation fee applies

Orders can be placed up to 5 business days before the selected date

Free cancellation: up to 3 business days before

After that: 100% cancellation fee applies

The Top of Brunch at the Donauturm offers a generous brunch and lunch buffet featuring Viennese specialties – combined with an impressive 360° panoramic view of Vienna.

Brunch prices:

• Adults: €59
• Children (6–14 years): €29.50
• Infants (3–5 years): €14.70
• Children under 3: free

Lift ticket discount:
With your brunch reservation, you receive 50% off lift and admission tickets for:

• Adults
• Children
• Infants

Your personal discount code is included in your reservation confirmation and can be used online or at the welcome desk.

The brunch price includes an extensive breakfast and lunch buffet plus one hot beverage.
Selections include:

Breakfast selection

• Mini pastries & baked goods
• Muesli station with toppings & dried fruits
• Jams, Nutella, butter, milk
• Fresh fruit & fruit salad with Greek yogurt

Beverages

• 1 hot drink of choice (coffee or tea)
• Unlimited: orange juice, vitamin water & sparkling wine

Soups (varies)

• Classic beef soup with garnish
• Seasonal cream soup

Starters (varies)

• Roast beef, salmon variations
• Tomato-mozzarella, Mediterranean tuna salad
• Various dressings, sauces & pickled vegetables

Main courses (varies)

• Meat, fish & vegetarian dishes
• Viennese classics such as roast pork, Tafelspitz, or veal cream goulash
• Vegetarian dishes such as spinach dumplings with arugula & feta

Desserts (varies)

• Austrian pastries & sweets
• Examples: curd schmarren, mousse specialties
• Cheese board with grapes, fig mustard & nuts

Plus: a 360° panoramic view throughout your stay.

The birthday special includes:

• Free admission for the birthday guest
• Free slide ride

The offer is valid on your birthday, as well as 2 days before and 2 days after.
Please bring a photo ID and redeem the offer at the front desk.

Turm Restaurant:
Yes. All tables in the Turm Restaurant are located directly at the window and offer an unrestricted 360° view.

Turm Café:
No. The Turm Café offers both window seats and inner seats.
Window seats are highly sought after and can book out quickly, especially during brunch.

There is no formal dress code.
We recommend smart casual attire to complement the elegant atmosphere. In the evening, many guests choose to dress a bit more elegantly, but this is not mandatory.

No.
For fire safety reasons, open flames and candles are strictly prohibited throughout the Donauturm.

The Danube Tower offers several highlights:

• A 360° panoramic view over Vienna, the Danube, the Kahlenberg and the Vienna Basin
• Outdoor and indoor viewing terraces
• A rotating restaurant and café
• The slide – Europe’s highest tower slide
• Photo points and unique photo opportunities
• Insights into the history and architecture of the to

No.
No reservation is required for the viewing platform. Tickets can be purchased online or on-site at any time.

No.
For safety and space reasons, tripods and monopods are not permitted.
You are welcome to take photos without additional equipment.

Yes.
Private photography is allowed on all viewing levels and in the indoor areas.
Professional photo or video shoots require prior written permission.

If you used one of the official photo points, you can:

• purchase your photos directly at the exit area, or
• download them online (instructions are provided at the photo point)

If there is a technical interruption, lift operations will be restored as quickly as possible.
If a longer interruption is necessary:

• access may be temporarily paused, and
• guests will be assisted safely by staff.

A refund is only issued if the entire booked service cannot be provided.

Yes.
For the safety of all guests, bag checks and spot checks may be conducted.
Dangerous or prohibited items may not be brought into the tower.

Yes.
By entering the Danube Tower, you automatically agree to the house rules and all safety regulations.
All instructions given by staff must be followed at all times.

Children aged 6 years and older and with a minimum height of 110 cm may use the slide.
Further safety information is available on-site.

The current prices are listed in the online shop and at the ticket counter.
Please note: A valid admission ticket is required in addition to the slide ticket.

No.
Slide tickets do not need to be reserved and can be purchased spontaneously on-site or online.

Yes.
Fun packages are not linked to a specific person and may be used by different individuals.
Each ride is validated individually at the access system.

The Danube Slide is a tube slide of over 40 meters, spiraling down the exterior of the viewing level.
The ride lasts approximately 9 seconds, including spectacular views through transparent sections.

Yes.

• Minimum height: 110 cm
• Maximum weight: approximately 150 kg

Staff may carry out a short safety check if required.

Usually yes — however, the slide may be temporarily closed in cases of:

• strong wind
• rain
• hail
• thunderstorms
• icing

Safety always takes priority.

The Sight Guarantee ensures that you can return free of charge if visibility is restricted during your visit between 10:00 and 20:00

You cannot see at least two of the following Vienna landmarks:

• DC Tower
• Prater / Giant Ferris Wheel

If this applies, you will receive a 100% discount code for a free return visit.

• Visit the Front Desk immediately after your visit on the same day.
• The ticket purchaser fills out a short form.
• After processing, you will receive a 100% discount code via email.

The discount code is valid for 3 months from the date of issue.
Unused codes automatically expire after this period.

The discount code is valid for 3 months from the date of issue.

No.
Tickets booked using a Sight Guarantee discount code are fixed and cannot be rebooked or rescheduled.

No.
The Visibility Guarantee discount code can only be redeemed online via shop.donauturm.at.

Redemption on-site at the Front Desk is not possible.

The Sight Guarantee applies exclusively to regular admission tickets purchased in the official Donauturm online shop at the standard price.

Not eligible are:

• Free tickets
• Third-party tickets
• School tickets
• Promotional or discounted tickets
• Event or special tickets
• Private or exclusive events
• Restaurant or brunch reservations including culinary services
• Annual passes

No.
The Visibility Guarantee can only be requested on the day of your visit.

Requests submitted after the day of the visit cannot be accepted and will not be processed.

No. Tickets from the day of your visit cannot be refunded.
Instead, eligible guests receive a 100% discount code for a future visit.

No.
Sight Guarantee discount codes cannot be combined with any other offers, discounts, promotions or voucher

Lost or misplaced discount codes cannot be replaced.
Please store the email and code securely.

The Immersive Center is a new experience area at the Donauturm that is fully based on virtual reality technology. Visitors immerse themselves in realistic, interactive 360° worlds using VR headsets — offering a completely new kind of experience at the tower.

The Immersive Center is operated by CreARTive Vienna, an Austrian company specializing in high-quality VR experiences.
The Donauturm provides the location, but the experience itself is fully organized and carried out by CreARTive Vienna.

Please contact the operator directly for opening dates and times.

The first exhibition is the VR experience Machu Picchu: Journey to the Lost City – The Immersive Experience.

This virtual journey takes visitors deep into the ancient Inca site, revealing hidden locations, unique perspectives, and stories that cannot be accessed in real life.

Yes. Visitors can purchase a combined ticket for the Donauturm + Immersive Center.

Important:
This consists of two separate contracts:

• the Donauturm ticket (admission + lift)
• the Immersive Center ticket

For the Immersive Center, the Terms & Conditions of CreARTive Vienna apply.

Tickets for the Immersive Center can be bought: 

• online viaFever
• as combined tickets on site

No. As the Immersive Center will be handled by an external company, cancellation, changes or refunds must be processed directly with the partner. 

📧 machupicchu@imagevienna.com
📞 +43 (0)1 435 04 87

Yes, there will be more VR-Experiences after Machu Picchu.

Yes. Information about the Immersive Center can be found throughout the Donauturm — for example in the foyer and on central signage.

On site, a representative of the operator is available to:

• answer questions
• check tickets
• provide assistance with VR equipment or the flow of the experience

• Value vouchers with variable amounts (e.g., €10, €20, €50) – redeemable for admission, gastronomy, the slide, and the shop.
• Themed gift vouchers with various designs (e.g., “Love & Romance,” holiday vouchers, culinary vouchers, etc.).

All value vouchers are valid for 30 years from the date of issue.

• Online via the official Donauturm webshop (Print@Home / PDF download): shop.donauturm.at
• On-site at the Front Desk / ticket counter — please note that only a limited selection of designs is available on site.

• If purchased online, you will receive an email with a download link and invoice.
• Show the voucher during your visit; the voucher value will be deducted from your total.

Important:

• The voucher amount is redeemed once.
• No remaining balance and no cash payout are possible.

Yes. You can purchase vouchers directly at the Donauturm Front Desk / ticket counter.
However, the selection of designs is limited.

Vouchers or tickets can only be checked and, if necessary, extended online.

No. Value vouchers represent credit and cannot be paid out in cash, even partially.

No. Voucher credit cannot be used to purchase more vouchers.

Value vouchers can be used for:

• Admission & lift (observation deck)
• Turm Restaurant & Turm Café
• Danube Slide
• Donaushop & souvenirs

No. Vouchers are explicitly excluded from:

• In-house events
• New Year’s Eve
• Valentine’s Day
• Concerts
• Special formats and similar events

Pets are not allowed on the Danube Tower.

Exception:
Assistance dogs may be brought along with valid certification.

• Guests in wheelchairs may visit the Danube Tower free of charge.
• Visitors with disabilities receive a 50% discount. ((from 50% with valid disability ID)
• If you bring a caregiver, they also receive a reduced ticket price.

Yes.
Visitors with an official disability parking permit according to § 29b StVO may park in the designated disabled parking spaces free of charge for the duration of their visit.

Accessibility is limited.
From the central level, 25 steps lead up to both the restaurant and café.
There is no direct elevator access to these areas.

All safety instructions and regulations can be found here:

The Danube Tower is liable only in cases of intent or gross negligence.
There is no liability for slight negligence, except in the case of personal injury.

The tower accepts no responsibility for:

• lost or unattended belongings
• damage to personal items, clothing, or equipment
• accidents resulting from non-compliance with safety rules

By entering the Danube Tower, visitors accept the house rules and all safety regulations.

No.
The Danube Tower is not responsible for outages, loading issues, interruptions, or technical problems with the website or online shop, unless such issues are caused by intentional or grossly negligent behavior of the Danube Tower.

No. The Donauturm cannot be accessed via stairs.
The viewing platform can only be reached using the high-speed elevators.

Smoking is strictly prohibited throughout all indoor areas of the Donauturm.

No. Food and drinks are not permitted on the viewing platform.
You are welcome to visit one of our restaurants inside the tower or at the base of the tower before or after your visit.

Thank you in advance for your feedback, which helps us improve our service.
If you have questions, concerns, or wish to submit feedback, please contact us by email or phone.

No. Bungee jumping has not been offered since 2018.

No. Children under 14 years must be accompanied by an adult supervision person.
The accompanying adult is fully responsible for supervising the child at all times.

The organizer is fully responsible. All required permits must be obtained, submitted on time, and presented in full.

Also the organizer.
Failure to register may result in liability for damages.

Yes.
A deposit of 50% of the booked services is due 14 days after booking.

You may cancel free of charge up to 60 days before the event date.

What cancellation fees apply after that?

• 59 to 14 days before the event: 50% of the agreed amount
• From 14 days before the event: 100% of the agreed turnover
  (also applies to reductions in the number of guests)

You can rent spaces for:

• corporate events
• private celebrations
• presentations and product launches
• receptions
• exclusive dinners
• press events
• and many more

The contract becomes binding when:

You submit your offer/request, and The Donauturm issues a written reservation confirmation.

Only with written confirmation is the contract legally valid.

No.
Any subletting, redistribution, or use beyond the agreed purpose is only permitted with written approval from the Donauturm.

Yes.
This may occur in cases such as:

• safety risks
• incorrect information provided by the organizer
• issues with authorities or permits
• serious violations of the Terms & Conditions

Changes may lead to additional costs, for example:

• extra personnel
• technical support
• night surcharges after 24:00

No later than 14 business days before the event date.
If fewer guests attend, cancellation fees may apply in accordance with the AGB.

No, unless explicitly approved in writing.
If approved, the Donauturm may charge a fee (e.g., corkage).

Yes.
If third-party equipment is organized, it is done at the organizer’s cost and risk.

Only with prior written consent.
The organizer is responsible for any damage caused to Donauturm technical systems.

Strictly prohibited.
No open flames or flammable materials are allowed anywhere in the Donauturm.

Yes.
All decorations, materials, and equipment must be removed immediately after the event and at your own cost

Employees enjoy a wide range of benefits, including:

• Free meals during working hours (coffee, tea, hot meals).
• Free lift rides and discounts: employees and their family members receive consumption discounts and several free lift tickets per year.
• Public transport job ticket or discounted commuter options for contracts of 20 hours/week or more; excellent public transport connections; e-scooter parking with charging facilities.
• Additional company benefits such as anniversary bonuses, apprenticeship exam bonuses, a 6th week of vacation after long-term employment, company medical care, and regulated working hours with no unpaid overtime.

The Danube Tower offers a variety of job opportunities, including:

• Gastronomy: Service, kitchen, bar — at the Turm Restaurant and Turm Café
• Front Desk / Guest Services: Cash desk, guest relations, reservations & ticketing
• Technical & Operations: Building management, lift operations (e.g., lift operators), infrastructure
• Administration & Back Office: Accounting, reservation systems, organizational roles

If there is no open position that matches your profile, you can simply fill out the general application form on the careers page.
The team will contact you as soon as a suitable opportunity arises.

Working at the Danube Tower means:

• Being part of one of Vienna's most iconic landmarks with an international guest environment.
• Engaging in diverse fields such as gastronomy, service, technical operations, or guest relations — depending on your skills and interests.
• Being part of a company culture that values diversity, ongoing development, and personal growth.

Depending on the position, relevant skills include:

• Experience in gastronomy or guest service
• Teamwork and strong hospitality orientation
• Reliability and safety awareness — especially for technical or lift-related roles
• For front-desk and reservation positions: solid computer skills and strong communication abilities